The Ghana Water Ltd. (GWL) has inaugurated ten Revenue Enhancement Teams as part of a comprehensive strategy to strengthen revenue mobilisation, reduce customer indebtedness and curb losses arising from illegal water connections and other commercial irregularities.
This was announced at a press conference addressed by the Managing Director of GWL, Hon. Adams Mutawakilu who described the initiative as a decisive intervention to safeguard the financial sustainability of the Company and improve water service delivery nationwide.
Mr Mutawakilu said the establishment of the Revenue Enhancement Teams marks a turning point in the Company’s operations, noting that while water remains a social good, its production and distribution are capital-intensive and required sound revenue to sustain.
He explained that the teams have been mandated to undertake targeted inspections, meter verification, billing audits and customer engagement, working closely with the Company’s commercial, technical and legal units to identify and correct revenue leakages.
According to the Managing Director, the decision to expand the teams follows the success of three pilot Revenue Enhancement Teams whose operations revealed extensive commercial losses and widespread illegal water connections across several regions.
He said Management had consequently approved the scale-up to ten fully operational teams to ensure nationwide coverage, sustained monitoring and effective enforcement.
Mr Mutawakilu stressed that the teams were not punitive in nature but corrective, aimed at restoring fairness and accountability within the water supply system.
“Our objective is compliance, not confrontation,” he said, adding that customers found in breach would be guided to regularise their connections and settle outstanding obligations through structured arrangements.
